There is no fee to register to become a member.

When your package arrives in Jamaica and is processed you will receive a notification and your invoice that your packages are ready for Pick up or delivery. We will clear your packages and make arrangements to deliver to your door.

We receive shipments up to 3 times weekly. After delivery and no flight delays you should receive your packages in less than 10 days.

In the event that you decide to cancel or change delivery arrangements you must notify SUGARRUSH SHIPPING as soon as possible.

If a customer’s package was damaged during shipping to Jamaica, they may contact our SUGARRUSH SHIPPING Representative to report the damaged package and an investigation will be conducted. Packages are required to be packaged properly and in correct protective materials by your merchant. We will not be held liable if packages are not shipped in correct packaging to withstand the transit cycle.

Restricted Products are considered hazardous or forbidden as determined by Jamaica Customs, IATA and the FAA. Please contact a SUGARRUSH SHIPPING Representative who will guide you to information regarding Restricted Items or contact Jamaica Customs directly to confirm if the item in question is on the restricted list. See below Customs Jamaica Restricted List.

If the item has shipped from our Florida Oce and arrived in Jamaica, it will potentially be seized by Jamaica Customs and destroyed. In some cases, you may discuss with Jamaica Customs the possibility of obtaining a permit to allow the clearance of the item. For Further information, please feel free to contact us.

We offer delivery to Kingston, Spanish Town and Portmore within city limits. We deliver islandwide and if you're outside of the corporate area we deliver via Knutsford and TARA courier carrier fees apply.

Yes. Once you receive your membership confirmation, you are ready to start shopping! We will immediately begin accepting all of your purchases.
Please ensure that all of your shipments include your SUGARRUSH SHIPPING address with your unique Account number. Any packages shipped to us with an incomplete or inaccurate address will cause delays and will be handled by our special handling department where a fee will be applied.

When you sign in to your account you can:

1. Check if your purchases have been received
2. Check the status of your shipments (tracking)
3. Change any of your account details such as delivery address and membership information

Please note: You will receive an email notification when you receive a package, and when we your package is ready.

A purchase invoice, or payment receipt, is a document that shows the price you paid for the products you have purchased. The document must also show other information, including the name and address of the sellers and date of purchase.
Many merchants automatically include a merchant invoice with your package, and some may email you an electronic merchant invoice.
Please keep a record of your merchant invoices so you can provide them to us for customs clearance.
If your package arrives without a merchant invoice, or if the invoice does not show the price you paid for merchandise, we cannot guarantee that your package will be cleared. They may be detained at customs oce until we receive this information.
Special note about gift items:
If you indicate your item is a gift, the seller may include a merchant invoice that does not show the price you paid for your purchase. If your package arrives with a gift receipt rather than a complete merchant invoice, you will be asked to provide additional information so we can clear the package at customs.

We will provide you with a notification via email that your package is ready along with your service charges/invoice.

Members receive 14 days of free storage. Packages stored past the free storage period will incur storage fees of $30 JMD per package per day.
Storage fees continue to accrue until your package is shipped, discarded or returned to the sender. You will see storage charges itemized on your invoice when the package is invoiced or discarded.

Vendors often ship parts of the same order from dierent warehouses, or at dierent times. This means you may receive two or more packages, even though you only placed one order.

We receive packages Mon – Sat between 9:00 – 6:00 PM and we are closed on Sundays. Our receiving team works diligently to ensure packages are entered into your account within 24- 48 hours of arrival at our US facility. You will receive an email each time we log a package into your account. If you’re not seeing a package that was delivered after that period your unique account# may be missing from the package and our team not able to clearly identify the package which may cause delays. Please send an email immediately to [email protected] with the subject ‘Missing Package’, please include your name, the tracking number and proof of delivery details.